Am I able to exchange or refund my product after purchase?

  • Updated

Orders/products can only be refunded/exchanged within 24hours after the order has been made. Do reach out to us via the Contact Form to submit your request with reason.

Our products/colours are custom-made according to your order and hence, we are unable to cancel once the colours/product are made. In the past, we have limited number of colours offered for each type of paint so the paint colours are produced in factory and directly sold to customers like yourself. However, now we offer over 3000+ per product and we don't have the luxury of space to store all the products in various sizes and colours. So for every product that our customer orders in a specific colour, we will need to use our Colour Creation tinting machine to dispense colourant accordingly before mixing them well to send out.

Once product/colour has been produced, there will be no exchange or refund allowed.

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