Am I able to cancel my order ?

  • Updated

Orders can only be cancelled within 24hours after the order has been made. Do reach out to us via the Contact Form to submit your request with reason.

Our products/colours are custom-made according to your order and hence, we are unable to cancel once the colours/product are made. In the past, we have limited number of colours offered for each type of paint so the paint colours are produced in factory and directly sold to customers like yourself. However, now we offer over 3000+ per product and we do not have the luxury of space to store all the products in various sizes and colours. So for every product that our customer orders in a specific colour, we will need to use our Colour Creation tinting machine to dispense colorant accordingly before mixing them well to send out.

Once product/colour has been produced, there will be no cancellation allowed.

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